After watching the Pottery Barn Youtube assembly video I understand why the new design of slipcover does not have the defined shape the older PBK Anywhere Chairs do. The fabric sleeves with Velcro strips held tight to each piece of foam, especially in the flat seat area. In the new design, the inch wide straps with small Velcro squares barely stick together let alone hold dense foam in place. It is really a shame because the PBK Anywhere chairs are such a great product otherwise but I do not want that lack of stability in a chair used for small children.
The customer service for Pottery Barn Kids was very nice and helped me walk through the return process. She also got me the special permission required to return a personalized item since the slipcover was monogrammed. Tomorrow my PBK My First Anywhere Chair makes it way back to the warehouse and I try to find a suitable replacement. Lesson to be learned, don't change a good thing!
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